Pengaruh Kualitas Layanan dan Fasilitas terhadap Kepuasan Pelanggan Tamansari Sports Club Persada Kemala Bekasi

Penulis

  • Shintia Nur Prodi Manajemen Fakultas Ekonomi Universitas Krisnadwipayana
  • Nuridin Universitas Krisnadwipayana

DOI:

https://doi.org/10.35137/jei.v25i2.501

Kata Kunci:

Service quality, facilities, consumer satisfaction

Abstrak

The analysis of this research is to analyze the influence of service quality and facilities on consumer satisfaction at Tamansari Sports Club Persada Kemala Bekasi. This research uses a causal associative approach with quantitative methods with measurements using a Likert Scale. The population in this research is consumers at Tamansari Sports Club Persada Kemala Bekasi. The population in this research is consumers at Tamansari Sports Club Persada Kemala. The analysis technique used simultaneous and partial linear regression. The research results show that in simultaneous and partial ways, the quality of services and facilities influences consumer satisfaction at Tamansari Sports Club Persada Kemala Bekasi

Unduhan

Data unduhan belum tersedia.

Biografi Penulis

Nuridin, Universitas Krisnadwipayana

SINTA ID : https://sinta.kemdikbud.go.id/authors/profile/5981662

Unduhan

Diterbitkan

2024-08-22

Cara Mengutip

Shintia Nur, & Nuridin. (2024). Pengaruh Kualitas Layanan dan Fasilitas terhadap Kepuasan Pelanggan Tamansari Sports Club Persada Kemala Bekasi. Jurnal Ekonomi Dan Industri, 25(2), 94–103. https://doi.org/10.35137/jei.v25i2.501

Terbitan

Vol 25 No 2 (2024): Jurnal Ekonomi dan Industri

Bagian

article

Kategori