Kepuasan Pelanggan di Pengaruhi Oleh Promosi melalui Kualitas Layanan Di Shoppe Food Kota Bekasi

Abstrak

The research objective to be achieved is to determine the effect of promotion on consumer satisfaction at food shops in Bekasi City through service quality. This research uses quantitative methods. The population in this research is food shop consumers in Bekasi City. By using the Slovin formula, a sample of 67 respondents was obtained. The technique used for sampling is simple random sampling. Before testing the hypothesis, the data instrument is first tested, the data analysis method uses path analysis. The research results can be concluded as follows: 1). Promotion has a significant direct effect on consumer satisfaction. 2). Service quality has a significant direct effect on consumer satisfaction. 3). Promotion has a significant direct effect on service quality. 4). Promotion has a positive and significant indirect effect on consumer satisfaction at food shops in Bekasi City through service quality.